Refund policy

Return & Refund Policy

At KR&GM Cleaning, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Returns You may return items within 7 days of receipt. To initiate a return, contact us to receive a Return Merchandise Authorization (RMA) number — returns without an RMA number will not be accepted.

Returns are accepted for unused and unopened items only. Please pack all items carefully to prevent damage in transit. Refunds will be applied to the original payment method within 7 business days of receiving the returned items in their original condition.

Damaged Orders If your order arrives damaged, please contact us immediately and provide photos of all damaged items. Do not discard the shipping box or any items until the issue is resolved.

Shipping Costs Return shipping costs are the responsibility of the customer. We recommend using a tracked delivery service for your protection.

Non-Refundable Orders Wholesale orders do not qualify for returns or refunds.

Contact To start a return, please contact us through our website or reach out via email.